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Patient Rights and Responsibilities

Patient Rights:

Medical and Dental Care: The right to quality care and treatment consistent with available resources and generally accepted standards. The patient has the right to refuse treatment to the extent permitted by law and government regulations, and to be informed of the consequences of his or her refusal.

Respectful Treatment:The right to considerate and respectful care with recognition of his or her personal dignity. Privacy And Confidentiality: The right, within law and military regulations, to privacy and confidentiality concerning medical care.

Identity: The right to know, at all times, the identity and professional status of health care personnel, as well as the name of the health care provider primarily responsible for his or her care.

Explanation of Care:The right to an explanation concerning his or her diagnosis, treatment, procedures and prognosis of illness in terms the patient can be expected to understand. When it is not medically advisable to give such information should be provided to appropriate family members or in their absence, another appropriate person.

Informed Consent:The right to be advised in non-clinical terms on information needed in order to make knowledgeable decisions on consent or refusal for treatments. Such information should include significant complications, risks, benefits and alternatives treatment available.

Research Projects: The right to be advised if the facility proposes to engage in or perform research associated with his or her treatment. The patient has the right to refuse to participate in any research projects.

Safe Environment: The right to care and treatment in a safe environment. This environment should be free from any abuse and neglect.

Rules And Regulations: The right to be informed of the facilities’ rules and regulations that relate to patient or visitor conduct. The patient should be informed about smoking rules and should expect compliance with those rules from other individuals. Patients are entitled to information about the mechanism for the initiation, review and resolution of patient complaints.

Pain Management: The right to achieve optimum pain relief as an important part of treatment.

Patient Responsibilities:

Providing Information: The responsibility to provide, to the best of his or her knowledge, accurate and complete information about complaints, past illness, hospitalization, medications, and other matters relating to his or her health. A patient has the responsibility to let his or her primary health care provider know whether he or she understands the treatment and what is expected of him or her.

Respect And Consideration: The responsibility for being considerate of the rights of others patients and health care personnel and for assisting in the control of noise, smoking and the number of visitors. The patient is responsible for being respectful of the property of others persons and of the facility.

Compliance With Medical Care: The responsibility for complying with the medical and nursing treatment plan, including follow-up care, recommended by health care providers. This includes keeping appointments on time and notifying the facility when appointments cannot be kept.

Medical Records: The responsibility for ensuring that medical records are promptly returned to the medical Facility for appropriate filing and maintenance when records are transported by the patients for the purpose of medical appointment or consultation, etc. All medical records documenting care provided by any military facility are property of the US government.

Rules And Regulations: The responsibility for following the rules and regulations affecting patient care conduct. Regulations regarding smoking should be followed by all patients.

Reporting Of Patient Complaints: The responsibility for helping the Commander provide the best possible care to all beneficiaries. Patients’ recommendations, questions or complaints should be reported to the Patient Advocacy Office.

Pain Management: You are responsible for working with the staff to develop your pain management plan. You are responsible for alerting the staff when your pain begins or is present. You must help the staff evaluate your pain and the subsequent effects of pain management measures provided. You need to communicate to the staff your pain management questions or concerns.

Telephone
Contact Information​​
Phone: 910-907-6177
Division Chief

910-643-1911
Program Analyst

910-907-6177
Administrative Assistant

910-907-6036
910-907-6037
910-907-8069
Patient Advocate
Hours: Mon - Fri:
7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays
Location: Bldg 4-2817
Accessible From Reilly Rd. Side
First Floor