Compassionate, Appreciative, Respectful, Encouraging
Our mission is to provide a customer service program which offers training, surveys and data collection and analysis to enhance patient satisfaction and staff pride as well as being patient advocates for problem/concern resolution and service recovery.
Our vision is to provide the impetus for Womack Army Medical Center to rank first in customer service and patient satisfaction among all medical treatment facilities worldwide.
Interactive Customer Evaluation
Comment Cards for Service Providers (WAMC ICE)
Interactive Customer Evaluation (ICE) Outage:
DISA is currently conducting maintenance on the ICE servers. As a result ICE is currently only available on .mil networks. ICE managers and customers will not be able to access ICE from any device not on a .mil network. DISA is working to complete its maintenance as soon as possible but has not provided an estimate of when the work will be finished or when ICE will be available to the public.