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Patient Relations


Patient Relations

Compassionate, Appreciative, Respectful, Encouraging

Our mission is to provide a customer service program which offers training, surveys and data collection and analysis to enhance patient satisfaction and staff pride as well as being patient advocates for problem/concern resolution and service recovery.

Our vision is to provide the impetus for Womack Army Medical Center to rank first in customer service and patient satisfaction among all medical treatment facilities worldwide.

Interactive Customer Evaluation

Comment Cards for Service Providers (WAMC ICE)

Interactive Customer Evaluation (ICE) Outage:
DISA is currently conducting maintenance on the ICE servers. As a result ICE is currently only available on .mil networks. ICE managers and customers will not be able to access ICE from any device not on a .mil network. DISA is working to complete its maintenance as soon as possible but has not provided an estimate of when the work will be finished or when ICE will be available to the public.
In the meantime you may contact the Womack Army Medical Center's Webmaster who will pass on your ICE Comments: 


Contact Information​​
Phone: 910-907-6177
Division Chief

Program Analyst


Patient Advocate
Hours: Mon - Fri:
7:30 a.m. - 4:00 p.m.
Closed on Federal Holidays
Location: Bldg 4-2817
Accessible From Reilly Rd. Side
First Floor