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Patient and Family Advisory Council

Are you interested in joining our team?

What's it all about?
Patient- and Family-Centered Care (PFCC) is an innovative approach to the planning, delivery, and evaluation of healthcare, which is grounded in mutually beneficial partnerships among healthcare providers, patients, and families. PFCC applies to patients of all ages, and it may be practiced in any healthcare setting.

For information on the Patient and Family Council Charter and ByLaws click here

How can I participate?

  • Serve on a hospital-wide Patient and Family Advisory Council
  • Serve on a clinic or ward specific advisory committee (e.g., OB/GYN, Pediatrics, Family Medicine)
  • Serve as a member on hospital standing committees

Womack's Patient and Family Advisors Application Form, click here

How do I find out more?
Contact the Patient Relations Division (PRD) at 910-643-1911 for more information or ask the staff today for an application or email PFAC Council.

Core Concept of Patient & Family Centered Care
Patients/Families/Healthcare Professionals

  • Respect and dignity. Healthcare practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.
  • Information Sharing. Healthcare practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  • Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration. Patients and families are also included on an institution-wide basis. Healthcare leaders collaborate with patients and families in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.



Past Projects Include:

1. Scripts developed for MSA's and Central Appointing Personnel, administrative personnel who interface with the public and patients.

2. Grand Piano placed in clinic mall area with rotating musicians (seasonal) 

3. Red Cross greeters that greet, problem solve, and provide hospital directions to clinics or wherever the individual wants to go.

4. Modified infection control posters to increase visibility and understanding.

 5. Purchase 6 golf carts to further accommodate parking- (service no longer available due to mechanical problems and lack of driver availability)

Future Projects: 

Please consider becoming a member of the PFAC to help develop future plans and services to meet the needs of all our beneficiaries. Membership and/or attendance of meetings will increase the understanding between patients and family and staff.