Enrollment in Family Medicine
Active duty are enrolled to the military treatment facility (MTF) that services their unit of assignment.
New Active Duty Family members within 30 minutes of the MTF are assigned with sponsor to the servicing MTF. If they live more than 30 minutes from a MTF, Family members can enroll to the MTF or a network provider near their home.
Retirees and their Family members can enroll in the DOFM Clinics as long as there is capacity.
Patients turning 65 years of age with MEDICARE Part A and Part B must use thir TRICARE for Life benefits and find a Primary Care Provider in the network. You will remain eligible for space available care (Space A) in our specialty clinics, and may utilize our Lab, Radiology, Pharmacy and emergency services.
Dependent parents must have sponsor complete application for care which is sent to the Dependent Parent Review Board. Limited requests are being approved.
TRICARE Standard patients and Beneficiaries enrolled to the Network are not seen in the DOFM clinics.
Womack Army Medical Center is streamlining the way we provide specialty care appointments and is working to make access easier for our patients. There is no requirement to activate a referral. After an appointment in one of our clinics, please allow seven business days to receive a letter in the mail with the available specialty clinic and authorization number.
If needed, as early as 48 hours after the appointment with your provider you can call 910-907-APPT (2778) and select option number 2 to discuss your specialty consult with one of the staff members in the specialty referral clinic. If you leave a voicemail, we will return the call within 2-3 business days. Please do not leave multiple messages about the same issue.
As an appointment based clinic, it is imperative that our customers and clinic staff establish a cooperative partnership to adhere to appointment times. All clinics in the Department of Family Medicine will make every effort to see our patients in compliance with TRICARE standards.
We strongly encourage patients to arrive 15 minutes prior to their scheduled appointment time. This allows for completion of the nursing intake in time for your appointment. Patients who arrive more than 10 minutes late may be asked to reschedule.
If you cannot make your scheduled appointment, please call the cancellation line at 910-907-CNCL (2625) and reschedule. This will aid in timely patient flow, help decrease patient wait times and allow other patients to book the appointment.
No Show Policy
In order to provide the highest accessibility to our patients, we request patients call to cancel appointments rather than "no show." Your unused, canceled appointment may be used for another patient to gain access to care. Units will be notified of beneficiaries who demonstrate a pattern of failing to cancel appointments in a timely manner.
Frequently Asked Questions
How do I schedule an appointment?
Call 910-907-2778 (APPT) or TRICARE online to schedule an appointment.
How do I cancel an appointment?
Use 910-907-CNCL (2625). You may also wait until we call you with a reminder and you may cancel when you receive the reminder. You can also cancel an appointment you made online by going to TRICARE Online.
What if I need care after hours or on a weekend?
Call the Nurse Advice Line at 800-TRICARE (877-2273) and select option one. A team a registered nurses will be able to answer your healthcare questions, assess your medical condition and give you professional advice on how to treat your condition at home or assist you in getting an appointment with your provider or an urgent care referral.
Does Womack have an advice line?
The Nurse Advice Line is available 24 hours a day, seven days a week to all TRICARE beneficiaries. The team of registered nurses are able to answer your medical questions and provide advice about your illness or your child's illness.
What do I do if it’s an emergency?
Go directly to the nearest Emergency Room or call 911.
How do I reach Behavioral Health after hours?
Military One Source 1-800-342-9647
Suicide Prevention hotline is 1-800-273-TALK (8255)
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