Mission and Vision
Our mission is the commitment to provide the Fort Bragg community, and all of its members, the finest around the clock compassionate emergency medical care that is possible.
Professionalism, Proficiency, Pride
Clerical or non-clinical staff are responsible for registering vital information about your identity. They will:
Uniquely identify you
Enter and update your demographics, i.e., address, telephone number
Record and obtain insurance information
Provide follow up appointments as requested by the Emergency Room Provider
Record detail information for your work or school if required
Triage is performed by an experienced and licensed registered nurse and occurs very soon after arrival. Care is delivered to all patients regardless of culture, beliefs, conscientious convictions, sexual orientation, or disability and privacy will be respected at all times.
Triage is the first step in the assessment of your physical condition. A registered nurse will record your vital signs: temperature, pulse, respiration, and blood pressure. You will be asked questions about your current symptoms and medical history. At the conclusion of the triage process, you will be assigned a level of priority on a scale of 1 to 5 using the Emergency Severity Index (ESI). An ESI level of 1 is the highest priority of treatment in our department while an ESI level of 5 is considered less urgent.
Priority of patients to be seen is determined by triage level assigned to the patient, not by the order of arrival to the emergency room. This is an ever changing process.
What Is An Emergency
The main function of the Emergency Department (ED) is to treat patients who are suffering from an acute serious illness or injury that would lead to severe complications if not treated. The ED is not designed to provide routine medical care. Patients requiring urgent attention will always be seen first. Treatment in the ED is based on clinical need, not financial situations or whether you have health insurance.
Most Emergency Departments are very busy, and treat thousands of patients each year. Patients are treated in order of medical emergency, not necessarily in order of arrival. To ensure the sickest patients are seen first, a sorting mechanism called triage is used to categorize patients.
What if it is not an Emergency?
Non-emergency conditions are best treated by your Primary Care Manager (PCM). Advantages of seeing your PCM:
You are more likely to see the same doctor each time
You usually will not have to wait
It frees up the Emergency Department to treat emergencies
IF YOU FEEL YOUR CONDITION IS WORSENING, PLEASE CONTACT THE TRIAGE NURSE TO BE REEVALUATED.
Concerns, Compliments, or Complaints?
Patient Concerns, compliments, or complaints may be directed to the Customer Service Division at 910-570-3338 located on the first floor in the Patient Services Hall.
For emergencies please call 911.
Ambulance Service Coverage
In times of emergency, TRICARE covers ambulance services for patient care. However, there are certain rules and limitations, so you should be familiar with TRICARE policy before seeking transportation by ambulance for yourself or a TRICARE-covered family member.
The following ambulance services are covered:
Emergency transfers between a beneficiary’s home, accident scene or other location and a hospital
Transfers between hospitals
Ambulance transfers from a hospital-based emergency room to a hospital more capable of providing the required care
Transfers between a hospital or skilled nursing facility and another hospital-based or freestanding outpatient therapeutic or diagnostic department or facility
The following are excluded:
Use of an ambulance service instead of taxi service when the patient’s condition would have permitted use of regular private transportation
Transport or transfer of a patient primarily for the purpose of having the patient nearer to home, family, friends or personal physician
Medicabs or ambicabs that function primarily as public passenger conveyances transporting patients to and from their medical appointments
Note: Air or boat ambulance is only covered when the pickup point is inaccessible by a land vehicle, or when great distance or other obstacles are involved in transporting the patient to the nearest hospital with appropriate facilities, and the patient’s medical condition warrants speedy admission or is such that transfer by other means is not advisable.
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